Holistic assessment of your business challenge based on years of expertise in customer behavior and experience strategy.
Go deep into the lives of your customers and find opportunities and unmet needs that can disrupt your category.
Concepts that are co-created with customers. Design requirements for marketing, channel, product, service, data, and interactions.
Qualitative and quantitative validation that the solutions we create will generate ROI.
Roll out tools and programs to help your company embrace real change.
Joe Pine writes Mass Customization
Joe Pine coins the term, “The Experience Economy,” Co-authors the book that ushers in experience strategy
Dave Norton develops first design research techniques for place-based experiences.
Dave Norton coins term “Brand Truth” to describe new consumer requirements for brands.
Joe Pine introduces storyboarding to customer journey techniques.
Dave Norton founds Stone Mantel. Introduces customer-centricity methodology: The Mantel Method
Martie Woods leads the Deluxe Collaborative.
Dave Norton introduces the four archetypes of customer happiness.
Stone Mantel welcomes Bryan Searing
Joe Pine co-authors Authenticity
Stone Mantel welcomes Michael Baskin
Dave Norton and Joe Pine introduce a new Jobs to Be Done framework based on happiness archetypes.
Stone Mantel welcomes Jaclyn DuPont
Stone Mantel launches the Digital Consumer Collaborative and welcomes Martie Woods
Stone Mantel launches the Digital B2B Collaborative
Dave Norton writes Digital Context 2.0.
Stone Mantel launches the Digital Healthcare Collaborative and welcomes Zoe Bleak.
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