Experience Strategy Podcast Newsletter: Redefining CX in Education with Craig Langlois

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Tune in to this episode of the Experience Strategy Podcast, featuring Craig Langlois, Equity of Learning District Data Coordinator for Berkshire Public Schools, to peek at the challenges and opportunities our public school systems face when creating experiences. Alongside guest host Mary Putman we look at how a well crafted experience strategy can make all the difference in bridging the gaps between creativity, innovation, and education.

Welcome to the Experience Strategy Podcast Newsletter! Like our popular and long-running Experience Strategy Podcast, this newsletter is dedicated to those who design, manage, and lead experience strategies for companies large and small. Our big purpose is to catalyze the growth of experience strategy by sharing the tools, techniques, and ideas that are used by the most impactful teams and companies. 

In each newsletter, you’ll find practical, actionable concepts, drawn from our most popular podcast episodes, that you can use to serve your customers, employees, and company.

In our latest episode, we explore education innovation with Craig Langlois, Equity of Learning District Data Coordinator for Berkshire Public Schools as a special guest. Join us as we dive into the challenges and opportunities that shape the landscape of our public school systems. Discover how a meaningful experience strategy can bridge the gaps between creativity, innovation, and education.

Introduction

In this episode and newsletter, discover insights from Craig Langlois, a thought leader who is challenging traditional approaches. With a background in museums, Craig brings unique perspectives on the evolving educational landscape. He emphasizes the need for experience strategists in redefining CX within education, urging them to recalibrate educational frameworks, by leveraging modern tools and frameworks. 

The Changing Face of Education

Learning styles have shifted from memorization to critical discussions, signaling a pressing need for a reevaluation of conventional teaching methods. Langlois asserts that the existing educational model, rooted in memorization and established norms, lacks full alignment with modern students. There is a pressing need for holistic reform in education, fostering an environment that prepares learners for the challenges and opportunities of the future. 

AI’s Impact on the Education System

On the frontier of educational transformation, Craig Langlois illuminates the opportunity for AI to become a transformative ally for educators, and not just a mere replacement for mundane tasks. 

The Role of Experience Strategy in Education

Drawing parallels from his museum work, Craig emphasizes the need for a more holistic approach where team members from diverse realms, including facilities, educators, and community representatives, collectively shape the educational landscape. Experience strategists are positioned to pioneer this shift, fostering collaborative team efforts that incorporate a myriad of perspectives. 

The Role of AI in Communication

Langlois sheds light on the pressing need to reassess traditional email-heavy communication practices prevalent in the nonprofit and education sectors.

Langlois introduces a visionary goal, echoing the sentiment of many experience strategists – envisioning a future where email becomes a relic of the past. The aspiration to minimize email reliance aligns with the broader narrative of AI’s potential to streamline communication channels. Experience strategists are uniquely poised to champion this transformation, exploring AI tools that facilitate efficient communication, foster collaboration, and reduce the email burden in educational institutions. 

Team Development and Strategy Alignment

Langlois emphasizes the importance of holistic thinking, urging strategists to consider diverse perspectives when cultivating effective teams. 

He discusses the significance of utilizing knowledge-sharing tools, journey maps, and persona frameworks that go beyond conventional methodologies. By embracing these proven approaches, experience strategists can spearhead the transformation of team dynamics, ensuring a more collaborative, agile and strategically aligned education ecosystem that meets the demands of students. 

Meaningful Motivation Models

Advocating for a shift away from traditional models, Langlois encourages approaches that resonate with the intrinsic motivations of a dispersed and diverse workforce and student body. He underscores the importance of understanding the true motivators and drivers of meaning for both providers and recipients of education. 

Listen to the full episode now!