Is your journey map netting you the results you need?

Past Clients

Stone Mantel, an industry leader in experience strategy, assists companies such as Marriott, Southern Company, Truist and American Academy of Family Physicians in establishing improved end-to-end experiences and leveraging their skills for a better customer or member centric experiences. 

Journey Maps help companies focus on an end-to-end journey that adds value and is time well spent for both the customer and the company. 

Impactful Journey Maps are used by leadership, marketing, sales, operations, business strategy, channel strategy, analytics and measurement, and third-party technology solutions to 

  • More accurately describe the customer’s actual experience

  • Guide strategic decision-making regarding channel design and data requirements

  • Address the dynamic between individual customers and their families and friends

  • Focus the company on the real job the customer wants to experience to get done

  • Know how to best motivate the customer

  • Zoom in on specific interactions that matter to the customers

  • Describe situations that influence your customer

  • And so much more

Create an end-to-end experience your customers and company will love.

What Our Clients Say

Sonia McCollum, Digital Strategist, Southern Company

“There is a greater emphasis on the customer experience. The most important thing is selecting a vendor that has proven results. Lots of people can do a journey map, but Stone Mantel focused us on future-state journeys and their presentation was excellent.”

G&K Services

“Stone Mantel helped us understand the deepest unmet experiential needs of our clients at the most important moments. Now instead of focusing and competing on table stakes needs like on-time delivery and competitive pricing we are developing new experiences that allow us to charge a premium for helping our clients strategically manage their uniform usage.”