Learn the best frameworks for delivering impactful experiences.

Starts August 22, 2024

Our Experience Strategy Certification program will give you the frameworks and tools to confidently create impactful experiences.

Businesses and customers have been deeply impacted by the recent challenges the world has seen. Proving that you have adapted and flourished in a way that benefits your company, employees, and customer base is crucial to your long-term success.

Our course can give you the upper hand, helping you highlight your skills and prove you are an expert in your field.

Just as we are the expert in ours.

Stone Mantel is the thought leader in experience strategy. We have helped companies such as Coca-Cola, Philips, Blue Cross Blue Shield, Clayton Homes, and Target through current challenges while preparing for future concerns.  

Years of research have helped us develop the Experience Strategy Certification Program, making it easy for you to implement our strategies into your work, teams, and company culture.

What Our Certification Participants Say

“I just scratched the surface of this in a 12-week experience strategy certification course with the smart and completely wonderful people at Stone Mantel and I am thinking so much differently about CX. It’s incredible and something you can’t unsee once you know about it.”
— Kate Krumsieg

What You Can Expect

The Experience Strategy Certification Program compiles decades of expertise into an interactive 12-week guided learning journey.

Through weekly Zoom discussions led by expert experience strategists, worksheets that help you apply our insights and frameworks to your business, e-learning modules, and a dedicated Slack channel, you'll have all the tools you need to drive meaningful results for your customer and company.

Our collaborative forward-thinking learning program gives you the knowledge and tools to create experiences that are time well spent.

Each program is limited to 40 attendees to ensure a dedicated hands-on experience. Be sure to grab your seat.

What You Will Gain

Stone Mantel is a research-led experience strategy company. We translate decades of deep research into powerful, action-focused strategies you can use right away.

After completing our program, you will be better equipped to:

• Identify critical customer jobs that must be performed

• Build better business models for increased chances of success

• Motivate people in meaningful ways to improve relationships 

• Bridge digital and place-based experiences for ease of use

• Create customer-centricity transformation, improving relationships and a sense of loyalty

• Build channel value propositions and strategies to increase customer alliance

• Measure for time well spent, which allows for improved productivity

• Employ data for the greatest engagement to better direct future efforts

• Discover the experiences that matter to build an uplifting rapport throughout your organization

What You Get

✔️ Twelve weekly virtual recorded classroom sessions 

✔️ Complementary e-Learnings to reinforce the classroom topics 

✔️ Workbook exercises to explore how each lesson can impact your organization 

✔️ Audio lessons that demonstrate practical application 

✔️ Community channel​ to extend and deepen learning

All for only $5,000 per individual OR get custom pricing for teams

Who We Are

In 2002, Joe Pine and Dave Norton were partnering on a lot of experience projects. The Experience Economy—the book that launched a million experiences—was one of the hottest-selling business books in the world (and still is).

In 2005, Dave launched Stone Mantel, the first consultancy focused on experience strategy and design and immediately brought Joe on board as a partner.

Today, we are a group of strategists with a depth of business and experience expertise with a mission to help experience strategists create the most impact they can for their companies and customers.

Together, we are The Experience Strategy Company.  We help companies accelerate initiatives to upskill teams and ignite culture change, innovate with experiences that better deliver on time well spent and collaborate with other companies to solve big problems. We’ve helped all types of companies with our thought leadership, research, and frameworks.

We are ready to help you learn to develop experiences for your customers, clients and employees.

Apply to Secure Your Spot