Case Study Regional Healthcare System
Virtual Healthcare Visit of the Future
Assessment Criteria:
Jobs to Be Done, Digital Context, Modes
Methodology
Ethnographic field work, framework design, ideation workshops, co-creation research leveraging Collaborative insights, concept refinement, quantitative validation
Deliverable:
Co-creation experience blueprint for virtual visits with remote monitoring devices
Key experience elements
Mode design to support patient journey
Solution recommendations, key features, drivers, and meaningful metrics